Privacy Policy
Last updated September 24, 2026
Blu-Rock Lawn and Landscape LLC (BluRock) uses information you provide through our website, service-request forms, Facebook or Instagram lead forms, phone calls, and other direct inquiries to respond to service requests, communicate with customers, coordinate services, measure marketing performance, and improve our services.
Information you provide
When you use our Jobber service-request form, call us, or otherwise contact BluRock, you may provide information such as your name, phone number, email address, property address, service details, preferred appointment information, and photos. Jobber processes information submitted through its embedded request form according to its own terms and privacy practices.
Facebook and Instagram service inquiries
When you submit a BluRock service inquiry through a Facebook or Instagram lead form, Meta provides BluRock with the information you choose to submit. This may include your name, telephone number, email address, ZIP code or service location, information about your irrigation system, and your preferred timing for service or contact. Please review any prefilled contact details before submitting the form.
We use this information to respond to your inquiry, check our service area and availability, discuss the problem you have described, provide or coordinate an inspection or quote, and follow up about the requested service. Submitting an inquiry does not confirm an appointment or authorize repairs.
Authorized BluRock team members who handle inquiries, scheduling, and customer service may access this information. We may record the inquiry and related communications in Jobber or the business systems we use to manage that service request. Those providers process information under their applicable terms and privacy practices.
Meta separately processes information collected on Facebook and Instagram under its own privacy policy. Please review Meta’s Privacy Policy for information about Meta’s practices.
If your contact information is incorrect, you want to change your preferred contact method, or you no longer want us to follow up on an inquiry, call BluRock at (940) 283-0424. Please do not include payment-card information, passwords, Social Security numbers, or other sensitive personal information in a lead form.
Website analytics
We use Google Analytics and related conversion tracking to understand website traffic and actions such as phone clicks, service-request activity, and use of the irrigation assistant. Analytics may use cookies or similar technologies.
Hybrid irrigation assistant
The website assistant first uses local guided choices and prewritten answers. When you submit a free-form question that requires an AI response, the question and limited conversation context may be sent securely from our server to OpenAI through its API. We configure API requests not to be used for model training by default and request that responses not be stored by the model endpoint where supported. OpenAI may still process limited data for security and abuse monitoring under its API policies.
Before sending a question to the AI service, our server attempts to remove common email addresses, phone numbers, and long payment-card-like numbers. Do not enter passwords, payment-card information, Social Security numbers, or other highly sensitive information into the assistant.
BluRock does not store the text of AI questions in the assistant's local usage files. The assistant stores aggregate usage totals and hashed rate-limit identifiers so we can control abuse and API cost.
Service requests and scheduling
The assistant does not independently confirm appointments or guarantee a technical diagnosis. Service requests are reviewed by BluRock and scheduled based on technician availability, location, routing, and the nature of the work.
Contact
Questions about this policy may be directed to BluRock at (940) 283-0424.